This set of modules provides customer management, sales order management, configuration management, distribution, export controls, shipping and transportation management, as well as billing, invoicing and rebate processing. For instance, CRM module in ERP-II facility to develop customer relations in organised forms. Sales Force Automation (SFA) module enables to operate anywhere away from the office, POS (Point of Sales) module enables remote outlets, showroom and warehouses to process instant and handle cash and online credit card payments. Since this, like the other modules, can be implemented on a global basis, you can manage the sales process globally.
For example, an order may be received in the USA. If the products are not available locally, they may be internally procured from warehouses in other parts of the world and shipped to arrive together at the USA customer’s site.
In Sales and Distribution (SD), products or services are sold to customers. In implementing the SD module (as in other modules) the company structure must be represented in the system so that it is possible to represent the structure of your company from the point of view of accounting, materials management or sales and distribution and you can combine these structures. The correct and inherently logical structure is necessary for the system to function properly.
When a sales order is entered, it automatically includes the correct information on pricing, promotions, availability and shipping options. Batch order processing is available for the food, pharmaceutical or chemical industries.