As any manager of change or implementer of ICT infrastructure knows, it is the human, organizational and cultural factors that are the ultimate determinants of success. ICT solutions for Knowledge Management are, in essence, social computing, and therefore need such an approach. Implementations that are successful are typically found to share the following characteristics:
Clear vision and leadership: A solid appreciation of the contribution of knowledge to business success and how IT can help.
Multidisciplinary teams: Including information managers (librarians), facilitators, business experts as well as technologists.
User and business-centric: Users are actively engaged in developing solutions that enhance knowledge activities.
Well designed processes that engage humans where they are best, and allow them to interact with computers where computers perform best. A business process that does not consider applying best knowledge (and updating it) is an incomplete process.
Active learning and experimentation: There is no such thing as a finished requirement specification. Solutions evolve and adapt.
A knowledge sharing culture: People want to share information and their experience and are rewarded for doing so.