Capturing tacit knowledge

Knowledge Management

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Capturing tacit knowledge

Capturing tacit knowledge in the organisation is not a common man’s task. A person needs to be expert in doing that and should have some desirable qualifications. An expert needs to be evaluated based on the following criteria:

Expert Evaluation

 Indicators of expertise:

 The expert commands genuine respect.
 The expert is found to be consulted by people in the organization, when some problem arises.
 The expert possesses self confidence and he/she has a realistic view of the limitations.
 The expert avoids irrelevant information, uses facts and figures.
 The expert is able to explain properly and he/she can customize his/her presentation according to the level of the audience.
 The expert exhibits his/her depth of the detailed knowledge and his/her quality of explanation is exceptional.
 The expert is not arrogant regarding his/her personal information.

 Experts qualifications:

 The expert should know when to follow hunches, and when to make exceptions.
 The expert should be able to see the big picture.
 The expert should posses good communication skills.
 The expert should be able to tolerate stress.
 The expert should be able to think creatively.
 The expert should be able to exhibit self-confidence in his/her thought and actions.
 The expert should maintain credibility.
 The expert should operate within a schema-driven/structured orientation.
 The expert should use chunked knowledge.
 The expert should be able to generate enthusiasm as well as motivation.
 The expert should share his/her expertise willingly and without hesitation.
 The expert should emulate an ideal teacher’s habits.

Experts levels of expertise:

 Highly expert persons.
 Moderately expert problem solvers.
 New experts.