Employee survey techniques

Knowledge Management

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The concept of knowledge measurement

Given the importance of people in knowledge management, employee surveys can be a useful additional to your measurement toolbox. Surveys can be used to assess aspects of organisational culture and the extent to which people’s opinions, attitudes and behaviours are, or are not, changing. Obviously such surveys measure people’s subjective perceptions and these may or may not reflect reality, but in many ways that can be their very benefit, as people’s perceptions will determine their behaviours with respect to knowledge management. In order to be effective, it is vital that any such surveys are carried out by people with the required expertise, whether that be through in-house capabilities or by hiring external consultants.