The basis of KM system is satisfying a need for improving the productivity and potential of employees and the company as a whole. To do so, we need to gain familiarity with various components making up the KM strategy and supporting technology. Identifying and evaluating the current knowledge environment makes it easier to point out the critical missing gaps and justify the formation of a new KM environment. The psychology behind evaluating the current knowledge infrastructure is giving the perception that the current way of doing things is not conveniently abandoned in preference for brand new systems.
KM systems are developed in order to satisfy the need for improving productivity and potential of employees and the company as a whole. The existing knowledge infrastructure is evaluated so that it can give the perception that the present ways of doing things are not just abandoned in preference for a new system.
System Justification: It involves answers to the following questions:
Is existing knowledge going to be lost through retirement, , transfer, or departure to other organizations?
Is the proposed KM system needed in multiple locations?
Are experts available and willing to support the building of the proposed KM system?
Does the concerned problem need years of proper experience and cognitive reasoning to solve?
While undergoing knowledge capture, would it be possible for the expert to articulate how the problem will be solved?
How critical is the knowledge that is to be captured?
Are the involved tasks non-algorithmic in nature?
Would it possible to find a champion within the organization?
Scoping: The term scoping means limiting the breadth and depth of the project within the financial, human resource, and operational constraints.
Feasibility: Feasibility study involves addressing the following questions:
Is it possible to complete the project within the expected timeframe?
Is the project affordable?
Is the project appropriate?
How frequently the system would be consulted at what will be associated cost?
The traditional approach used to conduct a feasibility study can be used for building a KM system. This involves the following tasks:
Forming a knowledge management team.
Preparing a master plan.
Performing cost/benefit analysis of the proposed system.
Quantifying system criteria and costs.