KM architecture

Knowledge Management

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KM architecture

Knowledge architecture can be regarded as a prerequisite to knowledge sharing. The infrastructure can be viewed as a combination of people, content, and technology. These components are inseparable and interdependent.

The People Core

 By people, here we mean knowledge workers, managers, customers, and suppliers.
 As the first step in knowledge architecture, our goal is to evaluate the existing information/ documents which are used by people, the applications needed by them, the people they usually contact for solutions, the associates they collaborate with, the official emails they send/receive, and the database(s) they usually access.
 All the above stated resources help to create an employee profile, which can later be used as the basis for designing a knowledge management system.
 The idea behind assessing the people core is to do a proper job in case of assigning job content to the right person and to make sure that the flow of information that once was obstructed by departments now flows to right people at right time.
 In order to expedite knowledge sharing, a knowledge network has to be designed in such a way as to assign people authority and responsibility for specific kinds of knowledge content, which means:
 Identifying knowledge centers
 After determining the knowledge that people need, the next step is to find out where the required knowledge resides, and the way to capture it successfully.
 Here, the term knowledge center means areas in the organization where knowledge is available for capturing.
 These centers supports to identify expert(s) or expert teams in each center who can collaborate in the necessary knowledge capture process.
 Activating knowledge content satellites
 This step breaks down each knowledge center into some more manageable levels, satellites, or areas.
 Assigning experts for each knowledge center
 After the final framework has been decided, one manager should be assigned for each knowledge satellite who will ensure integrity of information content, access, and update.
 Ownership is a crucial factor in case of knowledge capture, knowledge transfer, and knowledge implementation.
 In a typical organization, departments usually tend to be territorial.
 Often, fight can occur over the budget or over the control of sensitive processes (this includes the kind of knowledge a department owns).
 These reasons justify the process of assigning department ownership to knowledge content and knowledge process.
 Adjacent/interdependent departments should be cooperative and ready to share knowledge.

The Technical Core

 The objective of the technical core is to enhance communication as well as ensure effective knowledge sharing.
 Technology provides a lot of opportunities for managing tacit knowledge in the area of communication.
 Communication networks create links between necessary databases.
 Here the term technical core is meant to refer to the totality of the required hardware, software, and the specialized human resources.
 Expected attributes of technology under the technical core: Accuracy, speed, reliability, security, and integrity.
 Since an organization can be thought of as a knowledge network, the goal of knowledge economy is to push employees towards greater efficiency/ productivity by making best possible use of the knowledge they posses.
 A knowledge core usually becomes a network of technologies designed to work on top of the organization’s existing network.