Some people argue knowledge can’t be managed – that it is a personal human attribute, which is too elusive to manage. Certainly knowledge can’t be controlled, but capturing and sharing knowledge can be encouraged and facilitated, and the environment within which knowledge flourishes can certainly be managed. Managing knowledge involves creating the:
Right Conditions; you need a culture of trust, openness, sharing and learning,
Right Means; you need to have a systematic approach, tools, and processes for exchanging knowledge, and the,
Right Actions; where people instinctively seek, share, and apply experience, best practice, know-how and new ideas.
What does Knowledge Management make possible?
The value of Knowledge Management is delivered in three areas:
Better and faster decisions; by tapping into the experience of the organisation, you can avoid pitfalls, reapply proven solutions, and make the right decision first time.
Greater empowerment; by enabling people to access and use the knowledge of their peers, you empower them to take accountability for their own performance.
Faster learning; cutting the personal and organisational learning curve in everything new that you do.
Knowledge management will increase effectiveness in the short term, and at the same time provide an inventory of experience and expertise for the future, allowing a flexible, fast-paced approach to your key activities.