It gives live exposure to the engineer through participant observation while working at the site. Observation of behaviour knowledge developer to seek knowledge within the working world of the expert. In comparison to the interview, observation places the knowledge developer closer to the actual steps and procedures used by the expert to solve the problem. One problem with this capture technique is that some experts do not like to be observed. They prefer to talk about their thought process rather than show them in practice. Sometimes, experts fear that observation will give away years of experience in one quick look.
The features can be summarized put as follows:
Process of observing, interpreting, and recording problem-solving behavior while it takes place
More listening than talking
Some experts do not like to be observed
Fear of ‘giving away’ expertise is a concern
Process can be distracting to others in the setting