IT plays a pivotal role in the learning organisation. IT supports and speeds up many functions of a knowledge worker effectively and efficiently.
The primary activities of knowledge work:
A knowledge worker can act as a manager, a supervisor, or a clerk who is actively engaged in thinking, information processing, analyzing, creating, or recommending procedures based on experience and cumulative knowledge.
IT plays a key role in the learning organization in the following processes:
There exists a multitude of equipment and software supporting knowledge worker’s tasks. They include:
Intelligent workstations automate repetitive and tedious tasks. They should perform the following functions:
Administrative support functions
Personal computing functions
Managing intelligent databases