It is essential for the knowledge developers to build good rapport with the experts. The following are the essential ingredients for a knowledge developer:
Creating the right impression: The knowledge developer must learn to use psychology, common sense, and technical as well as marketing skills to attract the expert’s respect and attention.
Understanding of the expert’s style of expression.
Preparation for the session:
Before making the first appointment, the knowledge developer must acquire some knowledge about the problem and the expert.
Initial sessions can be most challenging/critical.
The knowledge developer must build the trust.
The knowledge developer must be familiar with project terminology d he/she must review the existing documents.
The knowledge developer should be able to make a quick rapport with the expert.
Deciding the location for the session:
Protocol calls for the expert to decide the location.
The expert is usually more comfortable in having his/her necessary tools and information available close to him/ her.
The meeting place should be quiet and free of interruptions.
Approaching multiple experts:
Individual approach: The knowledge developer holds sessions with one expert at a time.
Approach using primary and secondary experts:
The knowledge developer hold sessions with the senior expert early in the knowledge capture program for the clarification of the plan.
For a detailed probing, he/she may ask for other experts’ knowledge.
Small groups approach:
Experts gather together in one place, discuss the problem domain, and usually provide a pool of information.
Experts’ responses are monitored, and the functionality of each expert is tested against the expertise of the others.
This approach requires experience in assessing tapped knowledge, as well as cognition skills.
The knowledge developer must deal with the issue of power and its effect on expert’s opinion.