Measurement is undoubtedly the least developed aspect of knowledge management, which is not surprising given the difficulties in defining it let alone measuring it. In fact some practitioners feel that measurement is premature at this stage and that trying to measure knowledge before you fully understand how knowledge is created, shared and used is likely to lead you to focus on the wrong things. Elaborate measurement systems, they say, cannot currently be justified because we simply do not yet know enough about the dynamics and impact of knowledge.
That being said, in practice, few organisations have the luxury of being allocated resources to implement something without being required to demonstrate its value. Without measurable success, enthusiasm and support for knowledge management is unlikely to continue. And without measurable success, you are unlikely to be able to what works and what doesn’t and therefore make an informed judgement regarding what to continue doing, and what to adjust.