Total Quality Management (TQM) is an enhancement to the traditional way of doing business. It is a proven technique guaranteeing survival in world-class competition. The culture and actions of an organisation can be transformed by changing only the actions of management. Total Quality Management (TQM) is a comprehensive and structured approach to organisational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. Analyzing the three words, we have:
Total– Make up of the whole
Quality– Degree of excellence a product or service provides
Management– Act, art, or manner of handling, controlling, directing etc.
Therefore, TQM is an art of managing the whole to achieve excellence. TQM is also defined as both a philosophy and a set of benchmarks that represent the foundation of a continuously improving organisation. It is an application of quantitative methods and human resources to improve all the processes within an organisation and exceed customer needs at present and in the future. TQM integrates fundamental management techniques, existing improvement efforts and technical tools under a disciplined approach.
The role of human resources management in the implementation of total quality management”; it consists of an introduction to total quality management and human resources management. It will also provide an introduction to problem/questions the research intends to resolve, highlight the reason for my interest in the research topic, indicate the possible benefactors of this research work, specify the locus and focus of the project and the methodology that will be adopted during the course of the project. The aims, objectives and deliverables of the study will also be clearly defined followed by the project outline.