Applicability in Government Organizations

Total Quality Management

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Applicability in Government Organizations

Applicability in Government Organizations

The Public Works Department of Government of Maharashtra is responsible for the construction and maintenance of about two lacs km. of the road network in the state and a large number of government-owned buildings spread all over the state. The road network caters for national level traffic to the rural area traffic. The climatic and geographical features also vary from place to place in the state. The ultimate customer of the department is a common man and it is not generally easy to satisfy the ultimate needs of this user to the fullest extent merely by taking the decision at the top management level.Image result for Applicability in Government Organizations in TQM diagram
The subordinate officers and staff working in the field and who are well acquainted with the day-to-day problems in their work areas are the best judges to decide upon the line of action. The top management in Maharashtra P.W.D. realised this need of the time and introduced the concept of the quality circle as employee participation method in the organisation.
The concept of the quality circle was launched in the Public Works Department of Govt. of Maharashtra on 18-11-1997. In a span of about a year 17 quality circles have been formed in Mumbai region wherein 22 problems have been solved so far. 48 quality circles have been formed in Pune region wherein 08 problems have been solved. Nasik region of the P.W.D. has formed 09 quality circles and solutions to 3 problems have been found out. Aurangabad region has formed 21 quality circles and solved seven problems. Nagpur regions have formed 47 quality circles and have found out a solution to 57 problems so far.
The results of a short period of one year are found to be very encouraging so far and many of these circles have already come up with solutions to the various work related problems as evidenced from the last two state level conventions held at Mumbai and Aurangabad respectively. The presentations by the various quality circles at these conventions bear testimony to the fact that the concept of the quality circle has been received with much enthusiasm at the grass root level. These presentations also provide concrete evidence fulfilling the expected benefits of the quality circle. Taking inspirations from these conventions, more staff of the Department has come forward to form quality circles, emphasising the fact that quality circles have come to stay in the Department.
Some of the problems solved by the quality circles in P.W.D. of Maharashtra are as follows:
Eliminating delay in issuing observation memos after inspection of site
Preventing accidents on highways
Reducing electricity bill in office
Avoiding duplication of work
Removal of encroachment from government land
Speeding up pothole filling on roads during monsoon
Up keeping of service records of employees
Maintaining government offices clean
Streamlining reservation system of government rest houses
Improvement in maintenance of government hospital at Solapur