Lost time due to accidents
Absenteeism
Turnover
Employee satisfaction index
Number of suggestions for improvement
Number of suggestions implemented
Number of training hours per employee
Training cost per employee
Number of active teams
Number of grievances
Customers ( Typical Measurement )
Number of complaints
Number of on-time deliveries
Warranty data such as parts replacement
Customer satisfaction index
Time to resolve complaints
Telephone data such as response time
Mean time to repair
Dealer satisfaction
Report card
Production ( Typical Measurement )
Inventory turns
SPC charts
Cp/Cpk
Amount of scrap/rework
Nonconformities per million units
Software errors per 1000 lines of code
Percent of flights that arrive on time
Process yield
Machine downtime
Actual performance to goal
Number of products returned
Cost per unit
Research and Development ( Typical Measurement )
New product time to market
Design change orders
R&D spending to sales
Average time to process proposal
Recall data
Cost estimating errors
Suppliers
SPC charts
Cp/Cpk
On-time delivery
Service rating
Quality performance
Billing accuracy
Average lead time
Percent of suppliers that are error free
Just-in-time delivery target
