I would like to ask you a very simple question. What do you mean by services? Well, the following essential points about what constitutes a service are to be remembered.
· They are activities, benefits or satisfaction offered for sale
· They are Intangible, Inseparable, Variable and Perishable in nature.
· Require strict quality control, supplier credibility and adaptability.
Specialized services like consulting; being a doctor even an advertising agency is an example of advertising. They may talk about congenial environment, quickness and promptness of service, economy, exclusiveness, and status significance. Hotels and airlines, when advertising their services, attach greater importance to service with a smile, courtesy, thoughtfulness and claim that they offer a home away from home.
Banks also advertise the services that they offer to their clientele, like the personalized banking, computer banking, or maybe just the sheer experience of banking being a pleasure.
Services like physical goods also use channels to make their output available and accessible, e.g., location of particular hospital to cater to a particular catchment area. Promotion of services also emphasizes the locational aspect. Retail services, which are growing at a good rate use promotion as a major tool. In this respect I want you to think of the advertisement
of ICICI bank who have roped in Amitabh Bachan to be their brand ambassador.
In this form of advertising an institution presents its own story to build up an image of itself in the minds of the public. It is more like a public relations approach advertising. It could talk about how it is associating with a cause, like the Star TV Network putting the cause for girl child education in the forefront. It may emphasize on its contribution to the society and it could also talk about the mission of the organization.
That way it could show all the products of the organization, like the Hero Honda’s “Desh Ki Dharkan”, where they show all the brands of the organization. Sahara by saluting the Indian cricket captains is associating with cricket. There are number of corporate advertisements. I want you to think of at least 3 corporate advertisements and discuss them in the classroom.
The institutional advertisement is very subtle in nature and affects our basic attitudes. It may build upon its history and may try to build awareness about itself. The ad copy could be focused at the general public or may be directed towards specific group like its shareholders. Take the example of the ad of Hindustan Petroleum here. Now the advertisement talks about powering India since 25 years. Especially where locomotives are concerned. Hence focusing on the fact that they power the Indian Railways.
So it is building a favorable image for itself in the minds of the public. It is more of telling the public as to how socially responsible they are. So their overall objectives are in tune with social issues. So the basis is to create goodwill in the minds of its internal as well as external customers. So the objectives of this type of advertising are:
· To make the company known
· To make its products / services known.
· To make its achievements known.
· To make its values known.
· To make socio-political / economic / moral statements.
To give an identity to a faceless organization is what institutional advertising does. When designing a corporate ad we must pay heed to the type of response we want. It purely asks for an approval and not any action from the target audience.